We legally cannot hold lost property on site.
The only time we will hold lost property at the office is if a driver has confirmed they have found the lost item, and has arranged to deposit it at the office for you to collect.
If you have lost a mobile phone we recommend that you ring the number to alert the driver and help locate it.
You can also activate the tracking feature to assist in locating it if it gets lost.
Under 4 hours:
Please call 0800 10 88 55
Within 48 hours:
Please give the details below, please provide your booking name, pick up & drop off date/time/locations, phone number used to book the cab, cab number (if known), and driver ID on receipt to assist us to locate your lost property quickly.
After 48 hours:
Any property found in a taxi is instructed to be dropped at the nearest police station within 48 hours if not claimed sooner. The driver will normally hold onto items for a day or two in case the owner is able to get in contact via the call centre.
Please phone Nelson Police Station 03 5463840 if your lost property enquiry with us is unsuccessful.
The lost property info is listed on FAQ page of the website under I've left something in the taxi, where do I retrieve it?
If you know that you have left an item in the taxi but the driver is unable to find it this does not mean that the driver has stolen it. It is far more likely that a passenger picked up after you have left the taxi has found the item and not advised the driver. Not all of our passengers are as honest as we would like.
The driver is most unlikely to steal any property left in their taxi. All taxi drivers must pass a “Fit & Proper Person” assessment undertaken by the NZ Police. A conviction for stealing would result in the suspension of their licence and the loss of their job. All drivers understand that phones can be tracked and, if used, they will be caught.